Frequently Asked Questions
Everything you need to know about shopping with Lumin's Workshop.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you already own to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, Lumin's Workshop is committed to ethical fashion. We use organic cotton, recycled polyester, and non-toxic dyes in over 80% of our seasonal collections.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.